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Frequently Asked Questions (FAQS)


📩 Contact & Consultations

What is the best way to get in touch with you?
Email is the most reliable way to reach us. We offer free consultations to discuss your event details, the rental process, and the rental agreement, which must be signed to secure your reservation.
 

🏠 Showroom & Viewing

Do you have a showroom where I can see the rental items?
We do not have a public showroom. Our business operates out of a home-based office with a separate storage facility. All rental items are clearly listed and photographed in our online inventory catalog.
 

🚚 Pick-Up, Drop-Off & Delivery

Can we pick up or drop off rental items, or is delivery required?
We offer pick-up/drop-off options for select items at a convenient site 10 minutes West of Downtown Durango. Appointments are required for home-office pickups.

Please note:

  • Larger items may only be available via delivery and must be installed by our team.

  • Contact us to confirm pickup eligibility for specific items.
     

💳 Payments & Fees

When is payment due, and are there any additional charges?

  • Large orders require a 50% deposit to reserve your items.

  • Full payment must be made before delivery or pickup. We do not release unpaid rentals.

  • Linens (tablecloths, napkins) must be reserved at least 30 days in advance with a non-refundable 50% deposit.

  • All rentals are subject to 8.4% Durango Sales Tax.

  • Delivery, setup, and pickup fees vary by order and location.

  • Payments over $500 made by credit card will include a 2.9% Square processing fee.

  • We accept cash, checks, and all major credit cards.
     

❌ Cancellations & Changes

What if I need to cancel or modify my reservation?

  • Cancellations and changes must be made at least 30 days before your delivery date.

  • Cancellations within 48 hours of your event are non-refundable.

  • Your 50% deposit is non-refundable, unless cancellation occurs more than 30 days in advance.

  • For tents, we may offer a refund if the item is rebooked.

  • Heaters and linens are non-refundable within 30 days of the event.

  • During peak seasons, we may not be able to accommodate last-minute changes. We recommend estimating on the higher side for guest counts and linen needs.

We understand that plans can change. If you give us a 30-day notice, we’re happy to help you reschedule.
 

📦 Delivery & Setup Details

How are rental items delivered and returned?

  • Items are delivered to a location within 50 feet of the delivery truck.

  • Additional setup, installation, or long-distance carrying may incur extra fees.

  • Standard rentals are based on a 24-hour period, unless other arrangements are made.

  • For pickup, items should be cleaned, stacked, and organized as they were when delivered.

  • Delivery pricing varies depending on rental items, event date, and location.

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OUR FAQS

Are you interested in balloons, party rentals, or both?
Please let us know which services you’re interested in so we can better assist you.
 

Would you like to include delivery, setup, breakdown, or pickup services?
Specify which services you require, and we will tailor your quote accordingly.
 

What is the date of your event, and what are your preferred delivery and pickup times?
Please also provide the delivery address for an accurate quote.

Do you prefer morning or afternoon delivery? What are the event start and end times?
 

For balloon orders:

  • Will the balloons be displayed indoors or outdoors?

  • Would you like them delivered as a bouquet with a weight or as a loose bundle?

  • Is there a specific party theme (e.g., character, milestone, gender, graduation)?

  • What balloon color scheme do you prefer (e.g., rainbow, black/silver/gold, pink/purple, gender-specific)?

  • Would you like to include a personalized message on a greeting card (for balloon bouquets)?, if so, message on card?
     

For party rentals:
Please list the items and quantities you need. If you're requesting table linens, include preferred colors, sizes, and quantities to ensure an accurate quote.
 

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Qualatex Color Guide 2022

Past Clients
Thank You For Your Support

We extend our heartfelt gratitude to our past, present, and future clients. Your continued support—and that of our wonderful community—has made our journey possible. We sincerely appreciate your commitment to shopping local and for choosing to support your neighborhood balloon and party rental company. It means the world to us!

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Past Events Participated
 

 
 

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